Welcome to Vasudhaya. By accessing our website, placing orders, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Vasudhaya
Vasudhaya is engaged in providing natural and traditionally processed products including Kachi Ghani oils and other food products.
We aim to deliver quality products while maintaining transparency and customer satisfaction.
2. Acceptance of Terms
By accessing this website, browsing products, contacting us, or placing orders through WhatsApp or other communication channels, you agree to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
3. Product Information
We try to provide accurate descriptions, images, prices, and product information.
However:
- Product packaging may vary slightly
- Color and appearance may differ due to photography and display settings
- Natural products may show slight variations in texture, aroma, or color
These variations do not indicate quality issues.
4. Order Process
Currently, orders are accepted through WhatsApp communication.
Orders become confirmed only after verification and confirmation from the Vasudhaya team.
We reserve the right to accept or reject any order due to:
- Product unavailability
- Pricing errors
- Incorrect customer details
- Suspected fraudulent activity
5. Pricing & Payments
All prices shown are in Indian Rupees (INR).
Prices may change without prior notice.
Customers are responsible for ensuring payment accuracy before order confirmation.
Additional shipping charges, taxes, or other applicable charges may apply where necessary.
6. Shipping & Delivery
We aim to dispatch orders promptly.
Delivery timelines may vary depending on:
- Customer location
- Courier service performance
- Weather conditions
- Public holidays
- Operational issues
Vasudhaya will not be liable for courier delays beyond our control.
Customers must provide accurate shipping information.
7. Return, Refund & Cancellation
Returns, refunds, and cancellations shall be governed according to our Refund & Returns Policy available on the website.
As food products are consumable items, returns may be restricted for hygiene and safety reasons.
8. Customer Responsibilities
Customers agree:
- To provide correct order details
- Not to misuse the website
- Not to submit false information
- Not to engage in unlawful activities using our platform
Any misuse may result in service restriction.
9. Intellectual Property
All content on this website including:
- Logo
- Brand name
- Images
- Product descriptions
- Text content
- Graphics
belongs to Vasudhaya and shall not be copied, reproduced, or used without permission.
10. Limitation of Liability
Vasudhaya shall not be liable for:
- Indirect losses
- Delivery delays by courier partners
- Misuse of products
- Incorrect usage by customers
- Issues arising due to customer negligence
Customers are advised to use products appropriately.
11. Website Availability
We may update, modify, suspend, or discontinue any part of the website without prior notice.
We do not guarantee uninterrupted website availability.
12. Privacy
Customer information collected during ordering shall be handled according to our Privacy Policy.
We respect customer privacy and aim to protect user information.
13. Changes to Terms
Vasudhaya reserves the right to update these Terms & Conditions at any time.
Updated versions will be published on the website.
Continued use of the website indicates acceptance of revised terms.
14. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in Madhya Pradesh, India.
15. Contact Information
Brand Name: Vasudhaya
WhatsApp / Mobile: +91 9407094281
Email: vasudhaya89@gmail.com
Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM